Refund Policy

• Cancel anytime, yourself. Sign in to your dashboard, open the account menu, choose Manage membership, and cancel there. There is no contract and no cancellation fee.
• After you cancel, you keep access until the end of the month you have already paid for, and you will not be billed again.
• We do not refund the current month once it has started or give partial-month refunds. If you were charged by mistake, or charged after cancelling, email us at hello@violinvistas.com and we will put it right.

• Lessons are paid in advance when you book.
• Reschedule up to 72 hours (3 days) before your lesson, at no charge. Use the link in your booking confirmation.
• If you cancel with less than 72 hours’ notice, or miss a lesson, it is not refunded and cannot be rescheduled.
• If your teacher cancels a lesson, you are always refunded in full, however close to the lesson she cancels. You can ask for a new time instead if you prefer.
• If we need to change a lesson, we will offer you a new time or a full refund, your choice.
• If a technical problem on our side stops a lesson from happening, we will offer a new time or a full refund.

Approved refunds go back to the card you paid with, through Stripe, and usually appear within 5–10 business days, depending on your bank.

Email hello@violinvistas.com. See also our Terms of Service.